Letter from Barry Biffle, CEO of Frontier

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Valued Customer,

As we navigate these unprecedented times, I want to ensure that we are keeping you, our valued customers, informed. At Frontier Airlines, our number one focus continues to be on providing you with a safe, healthy and enjoyable travel experience now and in the future.

We continue to double-down on aircraft cleanliness using EPA-approved sanitizers deemed effective against coronavirus, along with our highly efficient HEPA cabin air filters that can capture respiratory virus particles at more than 99.9% efficiency. Also, we continue to maintain regular contact with the U.S. Centers for Disease Control and Prevention and other agencies on the latest information and guidance.

We know that many of you want to change your travel plans and we are providing you the flexibility to do so. For more information on our flexible travel policies and your options, please click here.

We know it is extremely difficult to get through to our call centers right now and many of you are experiencing tremendous frustration. The entire airline industry has been completely overwhelmed with calls over the past several days. We deeply apologize for the aggravation this is causing and I want to assure you we are doing everything possible to serve our customers as quickly as we can. We have launched a number of online self-service tools and enlisted a number of headquarters employees to put aside part of their normal job duties to help with the backlog of requests.

Once again, on behalf of everyone at Team Frontier, we can’t express strongly enough our appreciation for your continued support and understanding as we navigate this global crisis. On a personal note, I encourage everyone to stay closely connected to your loved ones, friends and colleagues to support each other as we navigate these trying times.

Sincerely,

Barry Biffle
CEO, Frontier Airlines

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