Our Commitment To You – A letter from Frontier Airlines CEO, Barry Biffle

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Posted April 8, 2020

Valued Customer,

I want to share some major new initiatives underway here at Frontier that are designed to go above and beyond in keeping you healthy when you fly with us. We know that you have concerns for both yourself and your loved ones when it comes to air travel these days. Our families fly Frontier too, and we are committed to keeping air travel as safe and healthy as possible. Our goal is to be the leader in the airline industry when it comes to taking measures to assure you that our aircraft are being cleaned and sanitized to the highest level.

New Aircraft Fogging Disinfection

Recently, we implemented a new fogging disinfectant on board our aircraft that administers a safe, certified disinfecting solution proven to be effective against many viruses and diseases, including coronavirus. We are fogging virtually every surface in the passenger cabin and the treatment is effective in killing viruses for up to 10 days. We continue to wipe the planes down every night with an added disinfectant, as well. These highly effective measures are ensuring our aircraft are ultra-sanitized.

You can watch a video that provides more information on our new fogger program here https://www.flyfrontier.com/committed-to-you/

New Health Acknowledgement at Check-In

Earlier this week, we also implemented a new program that requires our passengers to accept a health acknowledgement prior to checking in. Whether you check in via our website or mobile app, you will be asked to certify that:

• Neither you nor anyone in your household has exhibited COVID19-related symptoms in the last 14 days
• You will check your temperature before heading to the airport and not travel if you have a fever
• You will wash your hands/sanitize before boarding the flight

Of course, our flight crews are all operating under the same parameters.
Passenger distancing on aircraft

To support social distancing for those of you who need to travel in the coming weeks, we have undertaken measures to separate passengers by blocking every other row on our aircraft on flights departing through the first week of May.
Keeping travel affordable

Once you are ready to travel again, we want you to do so with full confidence. And while we encourage everyone to stay home, for those of you who do need to travel in the near future, we are offering Discount Den club fares for only a penny plus taxes and fees which amounts to $11 in total. The offer is valid for one-way flights for all days, all domestic, non-stop routes through May 7. Additionally, no fares are priced higher than $99 one-way all in through May 7.

Also, we are currently offering travel flexibility so that you may book with confidence. For tickets booked now until April 15, 2020, you can make a one-time change to your reservation without a change fee.

For more information about our current change and cancel policy visit https://flyfrontier.com/travel/travel-info/new-change-policy/

Sincerely,

Barry Biffle
CEO, Frontier Airlines

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